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Postgraduate Diploma in Banking Operations and Compliance (BOC®)

Programme Overview

The Postgraduate Diploma in Banking Operations & Compliance (BOC®) is a competency-based professional programme designed to equip participants with practical knowledge and skills in banking operations, internal controls, regulatory compliance, risk management, KYC, AML, transaction processing, customer service, and operational risk.

The programme provides participants with a comprehensive understanding of how modern banks operate and how effective operational controls and compliance systems contribute to the safety, efficiency, integrity, and sustainability of financial institutions.

Participants will gain practical insight into banking processes, regulatory requirements, compliance frameworks, fraud prevention, customer due diligence, payment systems, and the management of operational risks.

PROGRAMME OBJECTIVES

By the end of the programme, participants should be able to:

  • Understand the structure and functions of modern banking operations.
  • Explain the major departments and processes within a commercial bank.
  • Process and manage common banking transactions effectively.
  • Apply internal controls to banking operations.
  • Understand regulatory compliance principles in banking.
  • Apply KYC and Customer Due Diligence (CDD) requirements.
  • Identify and manage AML and financial crime risks.
  • Recognise common forms of banking fraud and operational misconduct.
  • Understand payment systems and electronic banking operations.
  • Apply operational risk management principles.
  • Understand compliance monitoring and reporting.
  • Manage banking records, documentation, and operational procedures.
  • Develop effective customer service and complaint-management practices.
  • Support a strong culture of compliance and operational excellence.

COURSE MODULES

MODULE 1: INTRODUCTION TO BANKING OPERATIONS

  • Overview of the banking industry
  • Structure of commercial banks
  • Core functions of banks
  • Front office, middle office and back office
  • Branch banking operations
  • Centralised vs. decentralised banking operations
  • Roles and responsibilities of banking operations personnel
  • Banking products and services
  • The banking operations cycle

MODULE 2: ACCOUNT OPENING & CUSTOMER ONBOARDING

  • Types of bank accounts
  • Individual and corporate accounts
  • Account opening procedures
  • Customer identification requirements
  • Customer onboarding processes
  • Customer documentation
  • Beneficial ownership
  • Customer risk classification
  • Account maintenance
  • Dormant and inactive accounts
  • Account closure procedures

MODULE 3: BANKING TRANSACTION PROCESSING

  • Cash deposits and withdrawals
  • Cheque processing
  • Funds transfers
  • Standing orders
  • Direct debits
  • Account-to-account transfers
  • Transaction authorisation
  • Transaction verification
  • Reconciliation procedures
  • Transaction error management
  • Operational controls over transactions

MODULE 4: PAYMENT SYSTEMS & DIGITAL BANKING OPERATIONS

  • Introduction to payment systems
  • Electronic funds transfers
  • Card payment operations
  • ATM operations
  • Internet and mobile banking
  • Mobile money and digital payments
  • Payment gateways
  • Real-time payment systems
  • Payment processing risks
  • Electronic transaction controls
  • Digital banking fraud prevention

MODULE 5: BANKING INTERNAL CONTROLS

  • Principles of internal control
  • Segregation of duties
  • Authorisation and approval controls
  • Dual-control principles
  • Access controls
  • Transaction limits
  • Reconciliation and verification
  • Exception reporting
  • Operational checks and balances
  • Internal control weaknesses
  • Corrective and preventive controls

MODULE 6: BANKING COMPLIANCE & REGULATORY FRAMEWORK

  • Meaning and importance of regulatory compliance
  • Role of the compliance function
  • Banking laws and regulations
  • Regulatory reporting
  • Compliance policies and procedures
  • Compliance risk assessment
  • Compliance monitoring
  • Regulatory examinations
  • Breaches and corrective actions
  • Developing a culture of compliance

MODULE 7: KYC, CDD & CUSTOMER RISK MANAGEMENT

  • Know Your Customer (KYC)
  • Customer Due Diligence (CDD)
  • Enhanced Due Diligence (EDD)
  • Customer identification and verification
  • Beneficial ownership
  • Customer risk profiling
  • High-risk customers
  • Politically Exposed Persons (PEPs)
  • Ongoing customer monitoring
  • KYC documentation and record keeping

MODULE 8: AML, CFT & FINANCIAL CRIME PREVENTION

  • Introduction to Anti-Money Laundering
  • Money laundering stages
  • Combating the Financing of Terrorism (CFT)
  • Financial crime risks in banking
  • Suspicious transaction indicators
  • Transaction monitoring
  • Suspicious transaction reporting
  • Sanctions screening
  • Customer risk assessment
  • AML compliance programmes
  • Case studies in financial crime prevention

MODULE 9: FRAUD PREVENTION & OPERATIONAL RISK

  • Understanding banking fraud
  • Internal and external fraud
  • Identity fraud
  • Payment fraud
  • Cheque fraud
  • Digital banking fraud
  • Cyber-enabled financial crime
  • Fraud detection and prevention
  • Operational risk identification
  • Risk assessment and mitigation
  • Incident reporting and investigation

MODULE 10: BANK RECONCILIATION & OPERATIONAL ACCOUNTING

  • Principles of bank reconciliation
  • Daily operational balancing
  • Suspense accounts
  • General ledger controls
  • Transaction reconciliation
  • Cash and vault reconciliation
  • ATM reconciliation
  • Electronic payment reconciliation
  • Identifying discrepancies
  • Error correction and escalation

MODULE 11: CUSTOMER SERVICE & COMPLAINT MANAGEMENT

  • Principles of professional banking service
  • Customer communication
  • Service quality and customer experience
  • Handling difficult customers
  • Complaint management
  • Service recovery
  • Customer confidentiality
  • Data protection principles
  • Managing customer expectations
  • Building customer trust and loyalty

MODULE 12: OPERATIONAL RISK, AUDIT & BUSINESS CONTINUITY

  • Operational risk management
  • Risk identification and assessment
  • Key Risk Indicators (KRIs)
  • Internal and external audits
  • Audit findings and corrective actions
  • Business continuity planning
  • Disaster recovery
  • Incident management
  • Operational resilience
  • Crisis management in banking

PRACTICAL COMPETENCY COMPONENT

The programme is competency-based, with emphasis on practical application rather than theory alone.

Participants will work on practical exercises including:

Banking Operations Case Studies

  • Account opening and customer onboarding
  • Transaction processing
  • Banking reconciliation
  • Payment processing
  • Operational control reviews

Compliance Case Studies

  • KYC/CDD assessment
  • Customer risk classification
  • AML transaction analysis
  • Suspicious transaction identification
  • Compliance breach assessment

Fraud & Risk Exercises

  • Fraud-risk identification
  • Internal control assessment
  • Operational risk mapping
  • Incident reporting
  • Risk mitigation planning

PROFESSIONAL SKILLS DEVELOPED

Participants will develop practical competencies in:

Banking Operations • Regulatory Compliance • KYC/CDD • AML/CFT • Internal Controls • Transaction Processing • Payment Systems • Fraud Prevention • Operational Risk • Reconciliation • Customer Service • Compliance Monitoring • Banking Documentation

WHO SHOULD ENROL?

The programme is suitable for:

  • Banking professionals
  • Bank operations officers
  • Branch managers
  • Compliance officers
  • Risk officers
  • Internal control officers
  • Customer service officers
  • KYC/AML officers
  • Audit professionals
  • Finance professionals
  • Microfinance professionals
  • FinTech professionals
  • Payment and digital banking professionals
  • Recent graduates seeking careers in banking
  • Entrepreneurs and business professionals seeking banking knowledge

CAREER APPLICATIONS

Successful participants can apply their knowledge in areas such as:

Banking Operations | Compliance | KYC/AML | Internal Controls | Risk Management | Branch Operations | Payments | Digital Banking | Fraud Prevention | Banking Audit | Customer Service

PROGRAMME DELIVERY

Duration: 4–6 Weeks
Mode: Online / Physical / Hybrid
Learning Approach: Competency-Based & Practical
Assessment: Assignments, Practical Exercises, Case Studies & Final Assessment
Award: Postgraduate Diploma in Banking Operations & Compliance (BOC®)

WHY STUDY BOC®?

The modern banking environment requires professionals who understand not only how banking transactions are processed, but also how risks are controlled and regulatory requirements are implemented.

The BOC® programme bridges the gap between banking operations and compliance, giving participants practical competencies that can be applied across commercial banks, financial institutions, FinTech companies, payment service providers, and other financial services organisations.

Professional Competence for Efficient, Secure & Compliant Banking Operations.

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